Bournemouth Independent Group is made up of three brands, find out more about them here:


Row is our competitively priced mobile phone and gadget insurance brand that offers comprehensive cover along with excellent customer support.

BIG Warranties

Big Warranties provides cover for all household appliances, we specialise in good old fashioned, no gimmick insurance.


Go Assist is the UK’s number 1 nationwide repair network for all types of brown, white and grey goods either at a fixed cost repair or variable rate.


Bournemouth Independent Group was formed with 1 mission… to provide the best-rated warranty and maintenance plans in the UK.

Since being formed in August 2009, we have grown from strength to strength! We now offer a wide variety of white & brown goods insurance, fixed cost appliance repairs and maintenance plans and a leading online gadget insurance offering.

We’re committed to growth – therefore we continually listen to our customers’ wants and needs. As a result of this and developing our brand with the help of a dedicated team, we have grown on average 96% each year.

We have issued over 100,000 policies and plans in just a few years and received top accolades from customer reviews.

Our people are incredibly important to us – without them Bournemouth Independent Group would not be the success it is today. We have grown from eight staff to in excess of sixty in recent years – it doesn’t look like we’ll stop recruiting for new and exciting roles any time soon!

From our lively Sales floor to our dedicated Management Department, our Head Office is a fantastic place to work. We truly live and breathe our core values whilst ensuring our workplace is an enjoyable and eccentric place to be! A playful office dog, modern facilities and central location has ensured that our teams wake up in the morning excited to come to work!



We aim to become the number one insurance and maintenance provider in the UK.


We act with integrity and professionalism to ensure the best customer satisfaction.


We offer our customers an honest and reliable service with great speed.


We could talk about ourselves all day… but we like to let our awards do the talking!

Below are just a few accolades that our excellent customer service and brilliant product offering has earned us

About Us