Meet The Team

We are extremely proud of how far we’ve come and we believe our success is down to our handpicked staff. We provide on the job support throughout the entire time our employees are with us and we guide them to become the best they can through various schemes. Our staff are right at the core of the business and so it is paramount for us to ensure they are content. In case you think we’re lying,  take a look at our management team!

Jimmy Charman

                       Head of Business Development

What Jimmy Does: Putting our business fingers in lots of opportunity pies.

Likes: Ambition is never contained.

Dislikes: Negativity. The more you feed it, the stronger it grows!

Gemma Rabbitt

Head of HR & Recruitment

What Gemma Does: Recruit and onboard the very best talent for BIG across all departments. From the initial phone interview to your first day, I coordinate you finding your new role with us.

Likes: Pugs and red wine – usually together.

Dislikes: Not getting my 8 hours of sleep – I always need my morning coffee!

Jon Black

Jon Black

Head of Sales

What Jon Does: I encourage, develop and mentor the amazing group of people we have on the sales floor. 

Likes: People hitting target.

Dislikes: Lateness.


Richard Waters

Managing Director

What Richard Does: To dispel the myth insurance is dull! 

Likes: Gadgets, all the gadgets

Dislikes: Not enough gadgets

Lorraine Smith

Senior Compliance Officer

What Lorraine Does: Working alongside Management to ensure we are compliant with relevant regulations as well as listening to calls to help staff improve the customer experience

Likes: A good curry and a glass of Rose – even though they don’t go together

Dislikes: The beach – it’s just too sandy

Durand Gunn

Chief Technical Officer

What Durand Does: Leading a skilled team of developers in order to adapt and deliver technology solutions for the business

Michael Joliffe

Service Coordinator

What Michael Does: Working with both our engineers and suppliers to ensure a high level of service is provided to all of our customers

Likes: Cricket

Dislikes: Unreliable engineers

Jessica Mansfiled

Jessica Mansfield

Customer Satisfaction Executive

What Jess Does: I ensure that customer satisfaction is a priority at all times at every stage of the customer journey 

Likes: A strong cup of tea

Dislikes: Bugs. Any kind of bug


Andrew Freelander

UX Specialist (The Digital Crayon Guy)

What Andrew Does: Strategies, designs and creates customer journeys that are simple and efficient. Empowering users to get from A to B quickly, without friction and, hopefully with a dash of delight. 

Likes: Football, cue sports and cooking Italian food. 

Dislikes: The International breaks, loosing at cue sports and cooking Thai food. 


James Britter

Development Team Lead

What James Does: Develops software solutions for the companies customer facing websites and manages a team of IT professionals

Likes: Metal music and video games

Dislikes: Deciding a bio pic for this website

Andy C

Andrew Capellao

Claims Supervisor

What Andrew Does: I manage our dedicated claims team who strive to make the claim journey as painless as possible whilst weeding out the odd bad apple

Likes: 80’s punk rock

Dislikes: 70’s prog rock


Felicity Colley

Sales Team Supervisor

What Flick Does: I supervise our wonderful sales executives, and train them up to be just as hyped up about appliance insurance as I am! 

Likes: Anything edible. 

Dislikes: Whiteboard pens running out of ink.

Connor Daly

Connor Daly

Retentions Manager

What Connor Does: I manage the Retentions team providing coaching and mentoring to ensure the performance strives above and beyond along side being compliant and professional. Developing unique and effective sales and retention strategies to stay one step ahead

Likes: Traveling, I love new adventures

Dislikes: Cheese. I really hate cheese