Meet The Team

We are extremely proud of how far we’ve come and we believe our success is down to our handpicked staff. We provide on the job support throughout the entire time our employees are with us and we guide them to become the best they can through various schemes. Our staff are right at the core of the business and so it is paramount for us to ensure they are content. In case you think we’re lying,  take a look at our management team!

Lynsey Darwood

Head of Customer Service

What Lynsey Does: My role is to ensure the effective operation of the customer service team from claims, engineer performance, telephony and admin to ensure a premium customer service is delivered.

Jimmy Charman

Head of Delivery

What Jimmy Does: Putting our business fingers in lots of opportunity pies.

 

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Conor Earley

Marketing & Recruitment

What Conor Does: Ensuring the continued success of the Group by executing our marketing strategy as well as recruiting the very best talent!

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Robert Vincent

Sales Manager

What Robert Does: Leading a sales team to achieve business targets by providing coaching, training, motivation and ongoing support

Richard

Richard Waters

Managing Director

What Richard Does: To dispel the myth insurance is dull!  

 

Durand Gunn

Development Team Lead

What Durand Does: Leading a skilled team of developers in order to adapt and deliver technology solutions for the business

Maxine Robinson

Maxine Robinson

Service Accounts Clerk

What Maxine Does: I make sure employees, engineers and customers are paid on time

Jessica Mansfiled

Jesscia Mansfield

Customer Satisfaction Executive

What Jess Does: I ensure that customer satisfaction is a priority at all times at every stage of the customer journey 

Michael Joliffe

Service Coordinator

What Michael Does: Working with both our engineers and suppliers to ensure a high level of service is provided to all of our customers. 

Lorraine

Lorraine Smith

Compliance

What Lorraine Does: Working alongside Management to ensure we are compliant with relevant regulations as well as listening to calls to help staff improve the customer experience

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Susan Grigsby

Accountant

What Susan Does: As Financial Accountant I work on numbers all day – Xero, excel, reconciling, calculating – numbers everywhere

Pippa Smith

Pippa Smith

Customer Service Team Leader

What Pippa Does: I work alongside Lynsey to manage day to day operations of the customer service telephony and admin team

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