We are extremely proud of how far we’ve come and we believe our success is down to our handpicked staff. We provide on the job support throughout the entire time our employees are with us and we guide them to become the best they can through various schemes. Our staff are right at the core of the business and so it is paramount for us to ensure they are content. In case you think we’re lying, take a look at our management team!
Head of Business Development
What Jimmy Does: Putting our business fingers in lots of opportunity pies.
Likes: Ambition is never contained.
Dislikes: Negativity. The more you feed it, the stronger it grows!
What Gemma Does: Recruit and onboard the very best talent for BIG across all departments. From the initial phone interview to your first day, I coordinate you finding your new role with us.
Likes: Pugs and red wine – usually together.
Dislikes: Not getting my 8 hours of sleep – I always need my morning coffee!
Head of Sales
What Jon Does: I encourage, develop and mentor the amazing group of people we have on the sales floor.
Likes: People hitting target.
Head of Customer Services
What Jon Does: Create perfect customer experiences, pushing the envelope on how people communicate and interact with the insurance world
Likes: Beautifully simple design and skateboarding
Dislikes: Annoyingly inefficient processes, like the Post Office….I hate the Post Office
What Richard Does: To dispel the myth insurance is dull!
Likes: Gadgets, all the gadgets
Dislikes: Not enough gadgets
Senior Compliance Officer
What Lorraine Does: Working alongside Management to ensure we are compliant with relevant regulations as well as listening to calls to help staff improve the customer experience
Likes: A good curry and a glass of Rose – even though they don’t go together
Dislikes: The beach – it’s just too sandy
Service Accounts Clerk
What Maxine Does: I make sure employees, engineers and customers are paid on time
Likes: Going out for food and drinks
Dislikes: Writing cheques
Customer Satisfaction Executive
What Jess Does: I ensure that customer satisfaction is a priority at all times at every stage of the customer journey
Likes: A strong cup of tea
Dislikes: Bugs. Any kind of bug
Chief Technical Officer
What Durand Does: Leading a skilled team of developers in order to adapt and deliver technology solutions for the business
Development Team Lead
What James Does: Develops software solutions for the companies customer facing websites and manages a team of IT professionals
Likes: Metal music and video games
Dislikes: Deciding a bio pic for this website
What Andrew Does: I manage our dedicated claims team who strive to make the claim journey as painless as possible whilst weeding out the odd bad apple
Likes: 80’s punk rock
Dislikes: 70’s prog rock
What Michael Does: Working with both our engineers and suppliers to ensure a high level of service is provided to all of our customers
Dislikes: Unreliable engineers
Retentions Team Supervisor
What Connor Does: I manage the Customer Care Team providing coaching and mentoring to ensure the performance strives above and beyond along side being compliant and professional. Developing unique and effective sales and retention strategies to stay one step ahead
Likes: Traveling, I love new adventures
Dislikes: Cheese. I really hate cheese
Customer Care Team Supervisor
What Steve Does: I manage the sales team on a day to day basis. I provide training, coaching and support. I try to keep things fun in the office with incentives and engaging with everyone as a team and on an individual basis
Likes: I like football, the pub and watching football and the pub
Dislikes: I hate tomato ketchup, in fact it is more of a phobia!
Sales Team Supervisor
What Flick Does: I supervise our wonderful sales executives, and train them up to be just as hyped up about appliance insurance as I am!
Likes: Anything edible.
Dislikes: Whiteboard pens running out of ink.
UX Specialist (The Digital Crayon Guy)
What Andrew Does: Strategies, designs and creates customer journeys that are simple and efficient. Empowering users to get from A to B quickly, without friction and, hopefully with a dash of delight.
Likes: Football, cue sports and cooking Italian food.
Dislikes: The International breaks, loosing at cue sports and cooking Thai food.