We are extremely proud of how far we’ve come and we believe our success is down to our handpicked staff. We provide on the job support throughout the entire time our employees are with us and we guide them to become the best they can through various schemes. Our staff are right at the core of the business and so it is paramount for us to ensure they are content. In case you think we’re lying, take a look at our management team!
Head of Customer Service
What Lynsey Does: My role is to ensure the effective operation of the customer service team from claims, engineer performance, telephony and admin to ensure a premium customer service is delivered.
Likes: Anything that is a challenge. If I’m told something can’t be done, I want to do it.
Dislikes: Birds. They creep me out with their beady little eyes and flappy wings.
Head of Business Development
What Jimmy Does: Putting our business fingers in lots of opportunity pies.
Likes: Ambition is never contained
Dislikes: Negativity. The more you feed it, the stronger it grows!
What Conor Does: Ensuring the continued success of the Group by developing executing our online and offline marketing strategies.
Likes: Pinot Grigio
Dislikes: Running out of pinot grigio
What Gemma Does: Recruit and onboard the very best talent for BIG across all departments. From the initial phone interview to your first day, I coordinate you finding your new role with us.
Likes: Pugs and red wine – usually together
Dislikes: Not getting my 8 hours of sleep – I always need my morning coffee!
What Richard Does: To dispel the myth insurance is dull!
Likes: Gadgets, all the gadgets
Dislikes: Not enough gadgets
Senior Compliance Officer
What Lorraine Does: Working alongside Management to ensure we are compliant with relevant regulations as well as listening to calls to help staff improve the customer experience
Likes: A good curry and a glass of Rose – even though they don’t go together
Dislikes: The beach – it’s just too sandy.
Service Accounts Clerk
What Maxine Does: I make sure employees, engineers and customers are paid on time.
Likes: Going out for food and drinks.
Dislikes: Writing cheques
Customer Satisfaction Executive
What Jess Does: I ensure that customer satisfaction is a priority at all times at every stage of the customer journey
Likes: A strong cup of tea.
Dislikes: Bugs. Any kind of bug.
Chief Technical Officer
What Durand Does: Leading a skilled team of developers in order to adapt and deliver technology solutions for the business
Development Team Lead
What James Does: Develops software solutions for the companies customer facing websites and manages a team of IT professionals.
Likes: Metal music and video games
Dislikes: Deciding a bio pic for this website
What Andrew Does: I manage our dedicated claims team who strive to make the claim journey as painless as possible whilst weeding out the odd bad apple.
Likes: 80’s punk rock
Dislikes: 70’s prog rock
What Michael Does: Working with both our engineers and suppliers to ensure a high level of service is provided to all of our customers.
Dislikes: Unreliable engineers
Customer Care Team Supervisor
What Connor Does: I manage the Customer Care Team providing coaching and mentoring to ensure the performance strives above and beyond along side being compliant and professional. Developing unique and effective sales and retention strategies to stay one step ahead.
Likes: Traveling, I love new adventures
Dislikes: Cheese. I really hate cheese
Sales Team Supervisor
What Steve Does: I manage the sales team on a day to day basis. I provide training, coaching and support. I try to keep things fun in the office with incentives and engaging with everyone as a team and on an individual basis
Likes: I like football, the pub and watching football and the pub
Dislikes: I hate tomato ketchup, in fact it is more of a phobia!