We are extremely proud of how far we’ve come and we believe our success is down to our handpicked staff. We provide on the job support throughout the entire time our employees are with us and we guide them to become the best they can through various schemes. Our staff are right at the core of the business and so it is paramount for us to ensure they are content. In case you think we’re lying, take a look at our management team!
Head of Customer Service
What Lynsey Does: My role is to ensure the effective operation of the customer service team from claims, engineer performance, telephony and admin to ensure a premium customer service is delivered.
Head of Product
What Jimmy Does: Putting our business fingers in lots of opportunity pies.
Marketing & Recruitment
What Conor Does: Ensuring the continued success of the Group by executing our marketing strategy as well as recruiting the very best talent!
What Robert Does: Leading a sales team to achieve business targets by providing coaching, training, motivation and ongoing support
What Richard Does: To dispel the myth insurance is dull!
Development Team Lead
What Durand Does: Leading a skilled team of developers in order to adapt and deliver technology solutions for the business
Service Accounts Clerk
What Maxine Does: I make sure employees, engineers and customers are paid on time
Customer Satisfaction Executive
What Jess Does: I ensure that customer satisfaction is a priority at all times at every stage of the customer journey
What Michael Does: Working with both our engineers and suppliers to ensure a high level of service is provided to all of our customers.
Senior Compliance Officer
What Lorraine Does: Working alongside Management to ensure we are compliant with relevant regulations as well as listening to calls to help staff improve the customer experience
What Susan Does: As Financial Accountant I work on numbers all day – Xero, excel, reconciling, calculating – numbers everywhere
Customer Service Team Leader
What Pippa Does: I work alongside Lynsey to manage day to day operations of the customer service telephony and admin team
Development Team Lead
What James Does: Develops software solutions for the companies customer facing websites and manages a team of IT professionals.
What Andrew Does: I manage our dedicated claims team who strive to make the claim journey as painless as possible whilst weeding out the odd bad apple.
Customer Care Team Leader
What Mark Does: I currently manage the Customer Care team. We are a solid department with a hungry work ethic and we definitely are not scared to bring home the results!