Meet The Team

We are extremely proud of how far we’ve come and we believe our success is down to our handpicked staff. We provide on the job support throughout the entire time our employees are with us and we guide them to become the best they can through various schemes. Our staff are right at the core of the business and so it is paramount for us to ensure they are content. In case you think we’re lying,  take a look at our management team!


Richard Waters

Managing Director

What Richard Does: To dispel the myth insurance is dull! 

Likes: Gadgets, all the gadgets

Dislikes: Not enough gadgets

Jimmy Charman

Head of Business Development

What Jimmy Does: Putting our business fingers in lots of opportunity pies.

Likes: Ambition is never contained.

Dislikes: Negativity. The more you feed it, the stronger it grows!

Lorraine Smith

Senior Compliance Officer

What Lorraine Does: Working alongside Management to ensure we are compliant with relevant regulations as well as listening to calls to help staff improve the customer experience

Likes: A good curry and a glass of Rose – even though they don’t go together

Dislikes: The beach – it’s just too sandy

Jessie Taylor

Head of Digital

What Jessie Does: Leads a talented marketing team to generate quality leads and keep the sales team busy!

Likes: Seeing marketing ideas come to life and generate sales

Dislikes: Inaccurate data tracking

Jon Black

Jon Black

Head of Sales

What Jon Does: I encourage, develop and mentor the amazing group of people we have on the sales floor. 

Likes: People hitting target.

Dislikes: Lateness.

Sophia Masters

Sophia Masters

Customer Service Manager

What Sophia Does: I run our Customer Service Department here at BIG making sure our Customer Service agents are trained to the highest standard to deliver that exceptional customer service journey to our lovely customers. 

Likes: Spending time with Ellie (my daughter), dog walks with our pug mona, cooking my fave foods – a curry (nice and spicy!!) and boxing

Dislikes: I hate football

Durand Gunn

Chief Technical Officer

What Durand Does: Leading a skilled team of developers in order to adapt and deliver technology solutions for the business


Felicity Colley

Sales Team Supervisor

What Flick Does: I supervise our wonderful sales executives, and train them up to be just as hyped up about appliance insurance as I am! 

Likes: Anything edible. 

Dislikes: Whiteboard pens running out of ink.


James Britter

Development Team Lead

What James Does: Develops software solutions for the companies customer facing websites and manages a team of IT professionals

Likes: Metal music and video games

Dislikes: Deciding a bio pic for this website

Connor Daly

Connor Daly

Retentions Manager

What Connor Does: I manage the Retentions team providing coaching and mentoring to ensure the performance strives above and beyond along side being compliant and professional. Developing unique and effective sales and retention strategies to stay one step ahead

Likes: Traveling, I love new adventures

Dislikes: Cheese. I really hate cheese

Andy C

Andrew Capellao

Claims Supervisor

What Andrew Does: I manage our dedicated claims team who strive to make the claim journey as painless as possible whilst weeding out the odd bad apple

Likes: 80’s punk rock

Dislikes: 70’s prog rock