We are extremely proud of how far we’ve come and we believe our success is down to our handpicked staff. We provide on the job support throughout the entire time our employees are with us and we guide them to become the best they can through various schemes. Our staff are right at the core of the business and so it is paramount for us to ensure they are content. In case you think we’re lying, take a look at our management team!
Head of Customer Service
What Lynsey Does: My role is to ensure the effective operation of the customer service team from claims, engineer performance, telephony and admin to ensure a premium customer service is delivered.
Likes: Anything that is a challenge. If I’m told something can’t be done, I want to do it.
Dislikes: Birds. They creep me out with their beady little eyes and flappy wings.
Head of Business Development
What Jimmy Does: Putting our business fingers in lots of opportunity pies.
Likes: Ambition is never contained
Dislikes: Negativity. The more you feed it, the stronger it grows!
Marketing & Recruitment
What Conor Does: Ensuring the continued success of the Group by executing our marketing strategy as well as recruiting the very best talent!
Likes: Pinot Grigio
Dislikes: Running out of pinot grigio
What Richard Does: To dispel the myth insurance is dull!
Likes: Gadgets, all the gadgets
Dislikes: Not enough gadgets
Senior Compliance Officer
What Lorraine Does: Working alongside Management to ensure we are compliant with relevant regulations as well as listening to calls to help staff improve the customer experience
Likes: A good curry and a glass of Rose – even though they don’t go together
Dislikes: The beach – it’s just too sandy.
Chief Technical Officer
What Durand Does: Leading a skilled team of developers in order to adapt and deliver technology solutions for the business
Service Accounts Clerk
What Maxine Does: I make sure employees, engineers and customers are paid on time.
Likes: Going out for food and drinks.
Dislikes: Writing cheques
Customer Satisfaction Executive
What Jess Does: I ensure that customer satisfaction is a priority at all times at every stage of the customer journey
Likes: A strong cup of tea.
Dislikes: Bugs. Any kind of bug.
What Michael Does: Working with both our engineers and suppliers to ensure a high level of service is provided to all of our customers.
Dislikes: Unreliable engineers
Development Team Lead
What James Does: Develops software solutions for the companies customer facing websites and manages a team of IT professionals.
Likes: Metal music and video games
Dislikes: Deciding a bio pic for this website
What Andrew Does: I manage our dedicated claims team who strive to make the claim journey as painless as possible whilst weeding out the odd bad apple.
Likes: 80’s punk rock
Dislikes: 70’s prog rock
Customer Care Team Supervisor
What Connor Does: I manage the Customer Care Team providing coaching and mentoring to ensure the performance strives above and beyond along side being compliant and professional. Developing unique and effective sales and retention strategies to stay one step ahead.
Likes: Traveling, I love new adventures
Dislikes: Cheese. I really hate cheese