Meet The Team

We are extremely proud of how far we’ve come and we believe our success is down to our handpicked staff. We provide on the job support throughout the entire time our employees are with us and we guide them to become the best they can through various schemes. Our staff are right at the core of the business and so it is paramount for us to ensure they are content. In case you think we’re lying,  take a look at our management team!

Lynsey Darwood

Head of Customer Service

What Lynsey Does: My role is to ensure the effective operation of the customer service team from claims, engineer performance, telephony and admin to ensure a premium customer service is delivered.

Jimmy Charman

Head of Product

What Jimmy Does: Putting our business fingers in lots of opportunity pies.

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Conor Earley

Marketing & Recruitment

What Conor Does: Ensuring the continued success of the Group by executing our marketing strategy as well as recruiting the very best talent!

Richard

Richard Waters

Managing Director

What Richard Does: To dispel the myth insurance is dull!  

 

Lorraine

Lorraine Smith

Senior Compliance Officer

What Lorraine Does: Working alongside Management to ensure we are compliant with relevant regulations as well as listening to calls to help staff improve the customer experience

Durand Gunn

Chief Technical Officer

What Durand Does: Leading a skilled team of developers in order to adapt and deliver technology solutions for the business

Maxine Robinson

Maxine Robinson

Service Accounts Clerk

What Maxine Does: I make sure employees, engineers and customers are paid on time

Jessica Mansfiled

Jessica Mansfield

Customer Satisfaction Executive

What Jess Does: I ensure that customer satisfaction is a priority at all times at every stage of the customer journey 

Michael Joliffe

Service Coordinator

What Michael Does: Working with both our engineers and suppliers to ensure a high level of service is provided to all of our customers. 

Britter

James Britter

Development Team Lead

What James Does: Develops software solutions for the companies customer facing websites and manages a team of IT professionals.
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Andrew Capellaro

Claims Supervisor

What Andrew Does: I manage our dedicated claims team who strive to make the claim journey as painless as possible whilst weeding out the odd bad apple.

Connor Daly

Connor Daly

Customer Care Team Supervisor

What Connor Does: I manage the Customer Care Team providing coaching and mentoring to ensure the performance strives above and beyond along side being compliant and professional. Developing unique and effective sales and retention strategies to stay one step ahead.

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