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We are extremely proud of how far we’ve come and we believe our success is down to our handpicked staff. We provide on the job support throughout the entire time our employees are with us and we guide them to become the best they can through various schemes. Our staff are right at the core of the business and so it is paramount for us to ensure they are content. In case you think we’re lying, take a look at our management team!
Managing Director
What Richard Does: To dispel the myth insurance is dull!
Likes: Gadgets, all the gadgets
Dislikes: Not enough gadgets
Head of Business Development
What Jimmy Does: Putting our business fingers in lots of opportunity pies.
Likes: Ambition is never contained.
Dislikes: Negativity. The more you feed it, the stronger it grows!
Senior Compliance Officer
What Lorraine Does: Working alongside Management to ensure we are compliant with relevant regulations as well as listening to calls to help staff improve the customer experience
Likes: A good curry and a glass of Rose – even though they don’t go together
Dislikes: The beach – it’s just too sandy
Head of Digital
What Jessie Does: Leads a talented marketing team to generate quality leads and keep the sales team busy!
Likes: Seeing marketing ideas come to life and generate sales
Dislikes: Inaccurate data tracking
Head of Sales
What Jon Does: I encourage, develop and mentor the amazing group of people we have on the sales floor.
Likes: People hitting target.
Dislikes: Lateness.
Customer Service Manager
What Sophia Does: I run our Customer Service Department here at BIG making sure our Customer Service agents are trained to the highest standard to deliver that exceptional customer service journey to our lovely customers.
Likes: Spending time with Ellie (my daughter), dog walks with our pug mona, cooking my fave foods – a curry (nice and spicy!!) and boxing
Dislikes: I hate football
Chief Technical Officer
What Durand Does: Leading a skilled team of developers in order to adapt and deliver technology solutions for the business
Sales Team Supervisor
What Flick Does: I supervise our wonderful sales executives, and train them up to be just as hyped up about appliance insurance as I am!
Likes: Anything edible.
Dislikes: Whiteboard pens running out of ink.
Development Team Lead
What James Does: Develops software solutions for the companies customer facing websites and manages a team of IT professionals
Likes: Metal music and video games
Dislikes: Deciding a bio pic for this website
Retentions Manager
What Connor Does: I manage the Retentions team providing coaching and mentoring to ensure the performance strives above and beyond along side being compliant and professional. Developing unique and effective sales and retention strategies to stay one step ahead
Likes: Traveling, I love new adventures
Dislikes: Cheese. I really hate cheese
Claims Supervisor
What Andrew Does: I manage our dedicated claims team who strive to make the claim journey as painless as possible whilst weeding out the odd bad apple
Likes: 80’s punk rock
Dislikes: 70’s prog rock